Assistant Manager, Marketing & Customer Service

JOB TITLE: Assistant Manager, Marketing & Customer Service

SUPERVISOR: Chief Strategy and Transformation Officer

WORK STATION: Head Office Uganda


Management of the day-to-day marketing activities of the organization and long-term marketing strategy for the company. End to End management of Relationship cycle while collaborating with internal stakeholders on the partnership management process including conceptualization, scoping, development, business planning, testing, marketing, launch and post-launch review of products and services in the portfolio ensuring that products are able to deliver social impact sustainably. Ensure Proper Brand visibility at all touch points to properly represent the JAZ UG Brand.


Marketing and Communications

  • Managing all marketing for the company and activities within the business development and marketing department.
  • Spearhead the development and implementation of marketing strategy in line with the company objectives.
  • Coordinating marketing campaigns with sales activities.
  • Oversee and monitor marketing budget and additional budget requirements.
  • Creation and publication of all marketing material in line with marketing plans.
  • Planning and implementing promotional and digital marketing campaigns.
  • Manage and improve lead generation campaigns, measuring results.
  • Overall responsibility for brand management and corporate identity.
  • Prepare online and print marketing campaigns.
  • Monitor and report on effectiveness of marketing communications.
  • Working closely with the Company’s Corporate Communication agency to oversee social media presence and direct programs to improve social media reputation and recognition.
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.

Customer Service Management

  • Communicate and Coordinate Customer/ Client Concerns and queries do routine follow ups to ensure proper closure of the same.
  • Gather customer feedbacks, derive insights and designs specific practices to benefits customers.
  • Respond Promptly to customer inquiries.
  • Refer all customer concern updates to the respective officers for attention
  • Follow up with the respective officers on re-dress of all the Customer Interactions
  • Provide Feedback on the efficiency of Customer Service Processes.
  • Conduct customer service surveys and come up with strategies to uplift the NPS
  • Prepare and distribute customer activity Reports with all managers
  • Ensure proper documentation of all Customer Engagement activities.
  • Work closely with I.T and underwriting to maintain a proper Know Your Customer ( KYC) data base

Key Deliverables

  • To manage all marketing activities and partnership relationships.
  • To communicate this strategy to all the relevant participants and stakeholders.
  • Optimize marketing materials to increase sales through search engine optimization, mobile apps, social media, and other marketing strategies.
  • To over see all the Customer service and Branding assignments as allocated by your supervisor



  • BSc. In Business Administration, Public Administration and Management, Marketing or any other related course
  • Professional certification (CIM, etc.)
  • Master’s degree (added advantage)


  • Min. of 3 years’ experience in marketing and customer service or relevant role

Technical Skills

  • Good creative sensibility
  • Knowledge of customer service and marketing, policies and procedures
  • Support the business by making profitable and quick decisions.
  • Strategic planning and management
  • Business planning and implementation.
  • Marketing intelligence and business development

General skills

  • Express thoughts and get a message across clearly both verbally or written
  • Manage, schedule and priorities work, handle time properly, meet deadlines and ensure that this is being followed within the department.
  • Analytical and critical thinking
  • Use general office application tools e.g. Power Point, Excel, Word.
  • leadership skills.

People Attributes Profile Required

  • Customer & Market Excellence
  • Collaborative Leadership
  • Entrepreneurship
  • Trust


  • Internal & External Customers
  • Staff & Agents
  • Other OEs
  • Corporate Communication agencies
  • Regulators
  • External Consultants
  • Industry forum
  • Others